And
the final story on consumen news tonight is about customer service and the
internet. Broadway software do the survey in the how online customers uptodate.
Its ask people to buy a product from an online retailer and then return it as
soon as they receved it. They also ask to try make contact with the retailer.
The result of the survey a generally encouraging for consumer. They can contact
all the companys are the by email or via call center and with 89% customers can
choose how to return goods. But 29% of companys take more than 2 business days
to answer an email. This means that if customers want to quick respon, they
have to spend more money by making a telephone call. The result show that the
return policy of online retailer is getting better. But Broadway software
belive, it is still not absolutely satisfactory.
Kelompok Bahasa Inggris
Track 30
Kelompok Bahasa Inggris
- Rio Bryan Cruiser ( 29214454 )
- Succy Rasmizar ( 2A214467 )
- Syaiful Islam ( 2A214589 )
Track 30
